Widerrufsrecht
Updated 7/23/2024
Returns & Exchanges
Need to return or exchange your new pair of Art-Craft Suns? No problem! Here's everything you need to know.
Is my order eligible for a free return or exchange?
All orders placed within the U.S. on artcraftsunglasses.com are eligible for free return or exchange within 30 calendar days of original purchase.
Art-Craft Sun products purchased from an authorized dealer or third-party vendor are not eligible for exchanges or returns through artcraftsunglasses.com. In these instances, please contact your original place of purchase.
Products with custom engraving are not eligible for refunds or exchanges.
Some items — such as gift cards or sale items — do not qualify for exchange or return. Art-Craft Optical reserves the right to refuse returns and exchanges on all artcraftsunglasses.com orders.
What if I placed my order outside the U.S.?
We will gladly accept returns on orders placed internationally, but please note that international return shipping is the sole responsibility of the sender. We recommend using a shipping service with parcel tracking, as Art-Craft Optical is not responsible for any theft or loss during package transport.
How can I request a repair to my Art-Craft Sun product(s)?
Visit our Warranty page for more info on placing a Warranty Service Request with us.
What do I need to include when returning my Art-Craft Suns?
- Sunglasses — which must be unused and free of any damage or signs of wear on the frames and lenses
- All original packaging (box, case, cleaning cloth, and travel pouch) must be included in your return, in original condition
- Please include the following information inside the package:
- Full name
- Street address
- Phone number
- Email address
- Your original packing slip
- A brief description as to why you would like to return the product
How do I return my item(s)?
Contact Art-Craft Optical's Customer Service team to obtain a Return Material Authorization number (RMA):
Email: CSD@artcraftoptical.com
Phone: 800.828.8288
Once you receive your RMA number from us, you have 7 days to ship your item(s) to the following address:
Art-Craft Optical Co.
ATTN: Customer Returns
57 Goodway Drive South
Rochester, NY 14623
Print your RMA number on the outside of your return package.
Please also include the original packing slip inside the return package.
To avoid delays in processing your return, be sure to include your original Order Number for reference.
Be sure to keep track of your confirmation of delivery to us.
Please note: We will process your requested refund when we receive your package from the carrier. If we don't receive your item from the carrier within 14 days of your request for an exchange or return, your original purchase amount may not be refunded or applied to your exchange order.
If you're requesting repairs to your Art-Craft Sun product as part of our Limited Warranty Program, we'll contact you once our inspection is complete and we're ready to process your repair request.
Art-Craft accepted my return — why haven't I received my refund?
Depending on your bank and its standard processing times, it may take up to 10 business days for the refund to be posted to your account.
What if I can't find my order number?
Contact Art-Craft Optical's Customer Service team at CSD@artcraftoptical.com.
I have a question not answered here …
No worries — we're here to help! Email our Customer Service team at CSD@artcraftoptical.com or call 800.828.8288.
